FAQ

Frequently asked questions, get knowledge beforehand

Once we have all the information and content needed, Esite Creations will aim to have your first version of the website built within a week.

Of course, it is really easy for us to bring changes to your website. You simply have to contact us with the changes you want to do. The first 30 minutes of changes to your website are free each year, then we charge $25/half an hour for any additional changes. Unless you have a lot of changes it should rarely take more than half an hour, and your free half hour doesn't have to be used all at once.

You can choose between a monthly or yearly plan. The yearly plan saves you around 15% a year and you also get a free domain name (value of $25 at Go Daddy). All payment are made by credit card or Visa/Mastercard debit card (unless you contact us for an alternate payment option). The website fees are charged automatically every month/year based on your plan. In the case that a payment is not made by the time of renewal, the website and emails will be put offline until a payment is done for the next period (but everything will be kept in backup). If you can't pay to renew your domain name, it could be bought by someone else.

You can cancel anytime by contacting us (there is a an option for that on your dashboard). Once your website is launched and online, the first 3 months and the domain name are non-refundable for the monthly package and the first 6 month are non-refundable for an annually package (and the domain name fee will be deducted from the refund).

Yes it will, but it will take a little while for the search engines to find your website and add it to the results. We will build your pages using Search Engine friendly code to help your positioning but on a basic level. If you would like to have your pages optimized and appeared faster, please contact us to discuss this so we know what specific services would suit your needs.

No, the website needs to be hosted on our server. If you would like to move the website that we have created to another web server, please contact us.

Please contact us to get a free quote on your specific project.

We can't answer everything on the website and you will probably have other questions. No worries, we are here to answer all your questions and concerns! Simply contact us by email at [email protected], call us, or use the contact form on our contact page.


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